Privacy Policy

Lloyd Lightning Movers ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

When you use our website, request a quote, contact us, make or manage a booking, or access the client portal, we may collect:

• Full name
• Email address
• Phone number
• Pickup and destination addresses
• Moving details and inventory information
• Preferred moving dates and times
• Payment and transaction information
• Booking and payment-status information
• Communications sent through the client portal or contact forms
• Technical and security information reasonably required to operate secure sessions, prevent abuse, and protect the website

We use the information we collect to:

• Provide moving and relocation services
• Prepare and send estimates and quotations
• Schedule and manage bookings
• Process and verify payments
• Communicate with you regarding your move
• Operate the secure client portal
• Protect the website and prevent misuse
• Improve our services and customer experience
• Meet legal, accounting, and regulatory obligations

We do not sell personal information.

You provide your information voluntarily when you request a quote, book a move, contact us, or use the client portal. We collect, use, and disclose that information only for the reasonable service-related purposes described in this Privacy Policy, or as otherwise permitted or required by applicable law.

We work with third-party service providers to help us operate our business and deliver our services, including:

• Google Workspace, for business email and day-to-day communications
• Resend, for delivering transactional emails such as quotes, booking updates, and portal notifications
• Helcim, for processing payments
• Vercel, for hosting, deploying, and delivering our website and basic performance monitoring
• Supabase, for the secure client portal and related application data services
• Upstash, for rate limiting and abuse prevention on our website and portal
• Google, for displaying live business ratings and customer reviews on our website

These providers may process only the information reasonably needed to provide their services to us, and not every provider listed above receives every category of information described in this policy. Some providers may store or process information outside British Columbia or Canada, and that information may be subject to the laws of the jurisdiction where it is processed.

Our online Free Estimate form may use Google Maps Platform to suggest addresses as you type your pickup and destination locations. While address suggestions are active, the text you type may be sent to Google to generate those suggestions. Google's Privacy Policy and Google Maps Platform Terms of Service apply to this use.

You may ignore any suggestion and enter your address manually at any time. The address you select or type is used only to prepare and process your own moving estimate request.

When you pay a deposit or invoice, your payment card information is entered and processed directly through Helcim, our payment processor, using their secure hosted payment page. Lloyd Lightning Movers does not directly store your complete card number.

We may retain related records such as payment status, deposit amount, transaction references, invoices, and booking records.

Our website may use essential cookies or similar browser storage to:

• Maintain secure client-portal sessions
• Support authentication and logout
• Protect against misuse
• Remember technically necessary session state

You can block cookies in your browser settings, but blocking essential cookies may prevent the secure client portal from functioning correctly.

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain personal information only as long as reasonably necessary to:

• Provide our services
• Manage bookings and payments
• Comply with legal, tax, accounting, or regulatory obligations
• Resolve disputes
• Enforce our agreements
• Maintain appropriate business and audit records

You may contact us to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, where applicable
• Ask how your information is being used

Deletion may be limited where we are required to retain records for legal, accounting, payment, dispute-resolution, fraud-prevention, or operational purposes.

If you have questions about this Privacy Policy, or wish to make an access, correction, deletion, or complaint request, please contact:

Privacy Officer
Lloyd Lightning Movers
admin@lloydlightningmovers.ca

We may update this Privacy Policy periodically. Any revised version and its updated date will be posted on this page.